Terms & Conditions

The following Terms and Conditions only apply to orders placed via the Algram Website.

The www.algram.co.uk Website (the “Website”) is provided, owned and controlled by Albert Graham Limited (registered in N. Ireland with company number NI11444) of Bridgewater House, 1-5 Railway Street Ballymena Co. Antrim Northern Ireland BT42 2AA to you (the“User”) subject to the following conditions (the “Conditions”). Albert Graham Limited can be contacted at sales@algram.co.uk. VAT number: 286 4818 15.

In using the Website the User indicates his or her agreement to be bound by these Conditions. In agreeing to be bound by the Conditions, the User agrees to be bound by the terms set out in the other documents referred to in these Conditions including without limitation the Privacy Policy attached to these Conditions, and the expression “Conditions” shall be deemed to include those other materials. These Conditions do not apply to contracts for the sale of products or supply of services which are concluded via this Website. Separate On-Line Conditions of Purchase which are provided on the secure area of the Website (the "On-Line Conditions of Purchase") apply to all contracts for the sale of products or supply of services formed via the Website.

The User further agrees that he or she has read and understood these Conditions. If a User has any queries please send them by email to sales@algram.co.uk

Albert Graham Limited shall be entitled to terminate the User's permission to use the Website at any time if the User breaches these Conditions. Albert Graham Limited shall be entitled to terminate the operation of the Website at any time. Albert Graham Limited shall provide thirty days notice of any such termination by posting a notice to that effect on the Website.

Changes to the Website

The User acknowledges and accepts that Albert Graham Limited may from time to time alter any aspect of the Website, or any of the products provided through the Website, as it thinks fit and without notice to the User. Further, Albert Graham Limited may alter these Conditions at any time by giving 30 days notice on the Website. The User accepts that it will have no claim for breach of contract or otherwise in respect of any such alteration.

User Conduct

 The User warrants and undertakes that in its use of the Website it shall:

• use the Website only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use of the Website by, any third party;
• not engage in any conduct which is unlawful, or which may harass or cause distress or inconvenience to any person;
• not transmit or distribute any material or information which contravenes any applicable law or any person's legal rights; and
• use current virus checking software when using the Website.

Albert Graham Limited shall have the right to disable access of any User to the Website at Albert Graham Limited’s sole discretion if Albert Graham Limited reasonably believes that such User is in breach of these Conditions and in particular any of the obligations set out above relating to User conduct.

Security

Our On-line ordering system uses payment processing services from a payment service provider compliant with the standards imposed by the Payment Card Industry ("PCI") to protect the security of Customer Information. Albert Graham Limited also uses virus checking software in respect of the operation of the Website.

Cancellation by Us

We reserve the right not to accept any order request if:

• we have insufficient stock to deliver the goods you have ordered;
• we do not deliver to your area;
• one or more of the goods ordered was incorrectly described or priced on the website;
• the payment transaction is not authorized;

If we do cancel your contract we will notify you by e-mail and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Cancellation by You the Customer

• You are entitled to a statutory cooling off period beginning from the date you placed your order and ending 7 working days after you received the goods. Certain goods are exempt from this cooling off period, for example a mattress which has been taken out of its sealed packaging in which it was delivered, and made to order or bespoke items ordered.
• You must inform us in writing during the cooling off period that you are cancelling the contract (e-mails are accepted).
• If you have not received the goods at the time of cancellation of the contract, and we have not processed the goods for delivery, we will refund to you all the monies paid by you for the goods in question including the delivery charges in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of the your cancellation being accepted.
• If you have not received the goods at the time of cancellation of the contract, but we have processed the goods for delivery, and they are en route, you must not unpack the goods when they are received by you. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us as soon as possible. We will refund 80% of the monies paid by you for the goods in question, excluding the cost of collection of the goods. 20% of your payment will be retained by us, as a cancellation fee. Refunds will be made in the same form of payment originally used for the purchase, as soon as possible and in any event within 30 days of your cancellation being accepted.
• If you have received the goods at the time of cancellation of the contract the goods must be returned to us as soon as possible. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us as soon as possible. We will refund 80% of the monies paid by you for the goods in question, excluding the cost of collection of the goods. 20% of you'r payment will be retained by us, as a cancellation fee. Refunds will be made in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of your order being accepted, PROVIDED THAT the goods are returned by you and received by us in the condition that they were in when delivered to you.
• If you do not return the goods to us we shall be entitled to deduct the direct costs of recovering the goods from the amount to be refunded to you.